Return & Refund Policy
Return & Refund Policy – SpicyMillet.com
Last Updated: 26 September 2025
At SpicyMillet.com, we value your trust and strive to ensure you are fully satisfied with your purchase. Since our products are homemade and sourced from different vendor partners, our return policy is designed to be fair, transparent, and vendor-friendly while protecting customer rights.
1. Eligibility for Returns
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Returns are accepted only if the product you receive is:
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Wrong item delivered
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Damaged or defective on arrival
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Expired product delivered
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For hygiene and safety reasons, we do not accept returns for opened or partially used food products.
2. Return Request Window
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Customers must raise a return request within 48 hours of delivery.
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Any request beyond this time frame may not be accepted.
3. How to Raise a Return Request
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Please WhatsApp us at +91-81388 57944 with your Order ID, clear photos/videos of the product, and the issue.
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Our team will coordinate with the respective vendor and provide further instructions.
4. Refunds & Replacements
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Depending on vendor policy and product availability, you will receive either:
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A replacement product shipped to you, or
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A refund processed to your original payment method.
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Refunds, if approved, will be processed within 7–10 business days.
5. Non-Returnable Items
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Opened or consumed food items
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Products damaged due to customer mishandling
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Bulk/wholesale orders unless defective or incorrect
6. Responsibility
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As multiple vendors fulfill orders on SpicyMillet.com, return approvals depend on the respective vendor’s policy.
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However, our support team will assist you throughout the process to ensure a smooth resolution.
7. Contact Us
For return and refund support:
📧 support@spicymillet.com
📱 WhatsApp: +91-81388 57944